With Experity EMR, providers can streamline end-to-end clinical operations from patient registration to discharge. Its solution includes EMR, practice management, patient engagement, RCM services and teleradiology.
This vendor has a good reputation with clients for its intuitive layout and straightforward services. Its teleradiology feature also boosts its credibility. However, it has a few drawbacks including regular system lags and limited analytics and reports.
Patient Portal
Patient portals are no longer a nice-to-have feature; they’re essential for practice success. The patient portal allows patients to communicate with their physician or office staff 24/7 by text, email or phone. This helps increase patient engagement and improves satisfaction with their medical provider.
When a patient has access to their own medical records through a patient portal, they’re more likely to follow doctors’ orders – which ultimately leads to better clinical outcomes. Portals also allow patients to complete tasks themselves that previously required office staff assistance – such as requesting prescription refills or referrals – which frees up staff time that can be used on other duties like answering questions, scheduling appointments and taking messages for physicians.
Using the information gained through these reports, practices can develop strategies to encourage portal use and improve patient-provider communication. This can include providing training on the use of the portal, identifying populations with low portal adoption rates and communicating with them about the benefits of the system to address barriers. Portals can also be configured to automatically send questionnaires to certain patient populations based on demographics, problem list entries or appointment types. The answers to these questionnaires can then be reviewed with the patient during the next visit and incorporated into the chart notes. This is an effective way to increase the amount of patient-provider interaction without burdening office staff.
Enhanced Protocols
In the past, urgent cares that implemented telehealth services found it was difficult to comply with Medicare and other payers’ guidelines for reimbursement. However, the latest updates in Experity EMR make it easy for urgent cares to use POS code 10 (Place of Service for Telehealth Services) to streamline documentation and speed up revenue processing.
If you want your practice to stay up to date on the latest changes in Medicare reimbursement rules, an EMR that’s designed with urgent care in mind is essential. Many larger EMR vendors offer one-size-fits-all software, but they don’t understand the nuances of your urgent care business. Choosing an EMR that’s built with your service line(s) in mind will save you time and frustration.
Another important feature of an urgent care EMR is a robust faxing system that connects to multiple fax machines, saving you time and money. This allows you to send and receive faxes from the office, patient portal, and other third parties.
A dependable EMR should allow you to integrate with other technology and software solutions, such as x-ray and lab, to streamline your clinical workflows. Look for an EMR that has a strong track record of successful interfaces, and ask whether their customer support team can provide you with the type of specialized assistance you need to successfully implement an integration like CareTracker.
Patient Self-Service
Many healthcare organizations face staffing challenges and limited resources, so it’s important to use self-service tools to streamline operations. As a result, patients are beginning to expect the convenience and flexibility that self-service options provide in other industries—from checking in for flights and hotels online to depositing checks and zipping through the grocery store checkout line.
The best urgent care EMRs have built-in business intelligence, reporting and analytics capabilities. That let you visualize and understand your data in a way that will improve your clinic’s performance. They also offer a range of features to help you maximize patient engagement and optimize the patient experience. For example, you can provide your patients with convenient self-service through the web portal. Mobile app or by text messaging, so they can register and schedule appointments online—reducing waiting times and increasing clinic capacity.
In addition, you can use a single patient portal for online registration, price estimates, payment, and financial assistance. And account management—giving your patients the autonomy to manage their own healthcare costs in challenging times. CCHMC did just that by implementing an online bill-pay solution. That allows patients to see their hospital and physician bills through a single portal. And even shop for medical services—all while making payments or setting up a payment plan online. Integrated with the existing hospital information system. The new Patient Self-Service solution was quick and easy to implement for patient families and reduced billing staff workloads.
Appointment Scheduling
Your patients expect convenience in their daily lives, especially when it comes to healthcare. With this in mind, your urgent care clinic needs technology that improves patient engagement. Reduces wait times and enhances overall satisfaction. An EMR/PM that offers online appointment booking, and patient queuing on your website. And text-based appointment reminders will help you engage with patients before they walk in the door.
Using an EMR that has been built for your unique healthcare setting will allow you to streamline clinical operations, save time charting and increase accuracy. An urgent care-specific EMR can also be equipped with scribe support to empower clinicians to work faster and more efficiently. Hiring a certified medical scribe can boost productivity in urgent care practices by up to 25 percent.
Having the ability to quickly record a visit, and provide detailed notes. And communicate with patients via dictation helps to eliminate time spent on mundane tasks. Like entering data, re-typing and looking up patient information. These types of features will not only improve your workflow. But will also enhance the patient experience and improve your clinic’s profitability. Pre-built, compliant-driven logic speeds up the charting process, and automated functions and calculations reduce errors.
Billing
Experity EMR has a comprehensive set of features to help you manage patient billing and collection. It includes a customizable patient payment portal, a flexible online appointment scheduling system and advanced appointment reminders. In addition, it can be integrated with a range of other software solutions to streamline your business processes.
The software helps you increase revenue through digital workflows, reduced operational costs and improved clinical performance. It also allows you to automate your process and reduce the need for manual entry. Its billing and collection capabilities make it easier to collect insurance payments, which are often time-consuming. In addition, the system can be customized to meet the needs of specific clients.
With the help of an experienced Apex Partner, you can create custom rules to handle a wide range of situations. This is particularly useful for urgent care, as they may face unique situations that require additional or alternative rules to be applied. These changes can be implemented within a few days, making it much faster to address issues than previously.
Experity is a cloud-based EMR/PM platform. That is designed to cater to the needs of on-demand healthcare providers across all specialties and sizes. It offers a variety of integrations for online scheduling and patient queuing, SMS messaging, lab integration, e-prescribing and payment processing, as well as coding automation connections. It also offers charting and clinical workflows from patient registration through discharge.